Privacy Policy

This Privacy Policy explains how SinoFlare (“we”, “us”) collects, uses, and shares information when you use our websites and Services.

1. Information we collect

• Account data — email address, password hash, nickname, preferred language, region, and verification status.
• Service data — orders, balances, API keys metadata, support messages, and configuration you submit.
• Technical data — IP address, browser type, device/session identifiers, and security logs needed to operate and protect the Services.
• Cookies and similar tech — see our Cookie Policy.

2. How we use information

We use information to provide and improve the Services, process payments, authenticate users, prevent abuse, communicate service notices, and comply with law. We do not sell personal information.

3. Sharing

We may share data with infrastructure and payment processors that help us run the Services, with professional advisors when required, and with authorities when legally compelled. Upstream LLM providers may process prompts and usage metadata solely to fulfill requested API calls under their terms.

4. Retention

We retain account and transaction records for as long as your account is active and as needed for security, dispute resolution, and legal obligations. You may request account closure through support.

5. Security

We use reasonable technical and organizational measures to protect data. No method of transmission or storage is completely secure.

6. International transfers

Servers and processors may be located in multiple regions. By using the Services you understand that your information may be processed outside your country of residence, subject to appropriate safeguards where required.

7. Your choices

You may update profile information in the console, manage cookie preferences via the cookie banner, and contact support for access or deletion requests where applicable law provides those rights.

8. Children

The Services are not directed to children under 16, and we do not knowingly collect their personal information.

9. Contact

Privacy inquiries may be submitted through the in-console support channel.